Who we are

Our website address is: https://www.cvcs.org.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

PRIVACY POLICY

INTRODUCTION

This is the privacy policy of the Candover Valley Store a community benefit society registered in England No. 32413R under the name Candover Valley Community Store Ltd.

This privacy policy sets out the basis upon which any personal data we collect from you, or that you provide to us, will be used by us.  Please read the following policy carefully. 

By visiting www.cvcs.org.uk you are accepting and consenting to the collection, storage and use of your data as described in this policy.

For the purpose of the General Data Protection Regulation, the data controller is Candover Valley Store, Alresford Road, Preston Candover, RG25 2EE.

HOW WE COLLECT INFORMATION FROM YOU

We obtain information about you when you use our website, for example, when you contact us about the store, post office or our products and services, enter one of our competitions or register to receive our newsletters.

We will collect and process the following data about you:

Information we collect about you – on each of your visits to our site we will automatically collect certain information about your device, including information about your web browser, IP address, time zone.

Information you give us – this is information about you that you give us by filling in forms on our site www.cvcs.org.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, sign up to an email newsletter and when you report a problem with our site.

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Dealing with entries into a competition

  • Help us in responding to a query you have submitted to us

  • Seek your views or comments on the services / products we provide

  • Carry out our obligations arising from any contracts entered into by you and us

  • When in line with the preferences you have shared with us, send you communications that may be of interest to you. These may include information about new products, services and competitions

  • Process a job application

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity. You may ask to review this information or ask us to delete this information by contacting us on 01256 389500 or on the contact form.

WHO HAS ACCESS TO YOUR INFORMATION?

We limit access to your personal information to those employees, agents, contractors and other third parties who need access to support our business. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

We may pass your information to our third party providers and other associated organisations for the purposes of completing tasks and providing services and product to you on our behalf. 

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and have contracts that require them to keep your information secure and not to use it for their own marketing purposes. Please be reassured that we will not release your information to third parties beyond Candover Valley Store unless we are required to do so by law.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or postal unless you have given your prior consent. You can change your marketing preferences at any time by contacting us using the contact form or by telephone 01256 389500.

YOUR RIGHTS

You have certain rights in relation to the personal data we hold about you, which we detail below. Certain rights only apply in specific circumstances as set out in more detail below. We also set out how to exercise those rights. When you exercise your rights, we need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will also contact you to ask you for further information in relation to your request to speed up our response.

You have the right to:

Request access to your personal data; this enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you; this enables you to have any incomplete or inaccurate data we hold about you corrected, though we need to verify the accuracy of the new data you provide to us.

Request the deletion of your data in certain circumstances by law. 

CHILDREN’S DATA

Our sites are not intended for children under the age of 13. If you are under 13, please do not provide any information to us and instead ask your parent or guardian to do this on your behalf.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of the third party site and recommend that you check the policy of that third party site.

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As part of the services offered to you through this website, the information you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU, such as Canada and the United States. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensure that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

CONTACT

Any questions regarding this Policy and our privacy practices should be sent by the contact form or in writing to Candover Valley Store, Alresford Road, Preston Candover, RG25 2EE.  Alternatively, you can telephone 01256 389500

This policy was updated on 31 May 2019.